The absolute essence of being customer-centric on the Web is a relentless focus on saving customers time and money. In the Internet world, being customer-centric is not a like-to-do. It is a must-do. On the Web, only the customer-centric will survive. Why? Because on the Web the customer is in […]
A study by the annual Global Intranet & Portal Strategies Survey, published in late 2007. It’s a very interesting and solid report and well worth a read if you’re involved in running a large intranet. “‘Distribute information” is by far the primary perceived role of the intranet, increasing by 7 […]
The intranet emerged as a classic organization chart structure. Each unit wanted its own website and everyone wanted a link on the homepage. Each unit was not so much concerned with helping the organization as a whole (or its staff) but rather with justifying itself. This comes from the mentality […]