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Improve Customer Satisfaction = Removing Poor Quality Content

The Microsoft Office Online content team has found poor quality content to be like weeds in a garden. Left unchecked it smothers the quality content. If you work on the Web you live in a culture of content production. It’s all about the creation and publishing of content. The web […]


Improving Search Results Quality

News shouldn’t be kept on a website longer than one month. After that it only gets in the way. As we have analyzed search behavior on a number of websites, we have noticed that news keeps coming up very prominently in the first page of search results. However, customers were […]